Terms of Service — Mudbug Legal Assistant
Parties: MUDBUG SOFTWARE, LLC, a Louisiana limited liability company ("Operator"); and the law firm, legal organization, sole-practitioner practice, or other subscriber accepting these Terms ("Customer").
1. Acceptance, Eligibility, and Definitions
1.1 Acceptance. These Terms of Service (the "Terms") are a binding agreement between Operator and Customer. Customer accepts these Terms by clicking an acceptance button or checkbox, creating an account, purchasing a subscription, or using the Service. The individual accepting these Terms for an organization represents that the individual has authority to bind that organization. If that individual lacks authority or does not agree to these Terms, the individual must not accept the Terms or use the Service.
1.2 Professional Eligibility. The Service is offered only in the United States to individuals who are at least 18 years old and are either (a) licensed attorneys or (b) paralegals, law-firm staff, or other personnel acting under the supervision of a licensed attorney. The Service is not offered to members of the public seeking legal advice or representation.
1.3 Customer Responsibility for Users. Customer is responsible for ensuring that each person it authorizes to use the Service (each, a "User") satisfies Section 1.2 and complies with these Terms. A User’s acts and omissions in connection with the Service are treated as Customer’s acts and omissions.
1.4 Definitions. "Customer Content" means chat messages, uploaded documents and extracted text, instructions, and other information submitted through Customer’s workspace. "Output" means drafts, generated artifacts, research records, and other material generated through the Service. "Organization Owner" means the User designated to administer Customer’s workspace, membership, subscription, and deletion controls. "Order" means the checkout page, order form, or other purchase screen that identifies the selected plan, seats, billing interval, credit prices, trial terms, and price. "Service" means the hosted Mudbug Legal Assistant software, related websites, and associated features.
2. Account Registration and Security
2.1 Accurate Account Information. Customer and each User must provide accurate, current account information, including name, work email address, organization, and role, and must keep that information current.
2.2 Credentials. Each account is personal to its assigned User. Users must protect their credentials, must not share an account or sign-in link, and must promptly notify Operator at admin@mudbugsoftware.com if they suspect unauthorized access.
2.3 Per-Seat Access. Each active User requires a separate paid seat unless the applicable Order expressly states otherwise. Customer may reassign seats through the available administrative controls but may not use shared accounts to avoid seat requirements.
2.4 Organization Owner Controls. The Organization Owner controls workspace membership and may invite or remove Users, manage seats and subscription settings, delete chats, delete a User’s chats, or delete the organization workspace using the controls provided on the Account page. Customer is responsible for selecting authorized Organization Owners and for their use of those controls.
2.5 Security Cooperation. Customer must use reasonable safeguards for accounts and devices used to access the Service. Customer must cooperate with reasonable steps Operator takes to investigate suspected unauthorized access or misuse.
3. License to Use the Service; Restrictions
3.1 Subscription License. During the applicable subscription period and subject to these Terms, Operator grants Customer a limited, nonexclusive, nontransferable right to permit its authorized Users to access and use the Service for Customer’s internal legal-practice and business purposes.
3.2 Restrictions. Customer and Users must not: (a) sell, sublicense, rent, or provide the Service as a stand-alone service to a third party; (b) bypass seat, usage, security, or access controls; (c) gain or attempt to gain unauthorized access to another customer’s data or systems; (d) introduce malware or use the Service to disrupt or overload systems; (e) use automated means to scrape or extract the Service except through an interface Operator expressly authorizes; (f) use the Service for unlawful conduct or to facilitate the unauthorized practice of law; or (g) remove proprietary notices from the Service.
3.3 Service Changes. Operator may maintain, update, or modify the Service. Operator will not treat a roadmap statement or description of a planned feature as a binding commitment unless it appears in a signed agreement.
4. Customer Content; Permissions; Prohibited Conduct
4.1 Customer Responsibility and Authority. Customer retains its rights in Customer Content. Customer represents that it has all permissions and authority needed to collect, upload, transmit, use, and direct Operator to process Customer Content. Customer must not upload information that it lacks authority to process through the Service.
4.2 Limited Processing Permission. Customer authorizes Operator and the service providers identified in Article 8 to host, copy, parse, extract, transmit, process, secure, back up, and otherwise use Customer Content only as reasonably necessary to provide, maintain, secure, meter, bill for, and support the Service and to generate requested Outputs.
4.3 Client and Third-Party Information. Customer is solely responsible for deciding whether and how to use the Service with information belonging to clients or other third parties. Customer must make its own professional-responsibility, confidentiality, privilege, contractual, and legal assessments before submitting that information.
4.4 Prohibited Content and Uses. Customer must not use the Service to violate law, infringe another person’s rights, impersonate another person, transmit malicious code, or generate or distribute material Customer knows is unlawful. This restriction does not prevent legitimate legal analysis, advocacy, investigation, or representation conducted by an eligible User.
4.5 No Business Associate Agreements. Operator does not sign Business Associate Agreements under the Health Insurance Portability and Accountability Act (HIPAA), and the Service is not designed or offered for use as a HIPAA business associate or subcontractor. Customer must not upload protected health information that Customer creates, receives, maintains, or transmits as a business associate of a HIPAA covered entity (for example, information received while representing or advising a health-care provider, health plan, or clearinghouse). This restriction does not prohibit uploading medical records or health information that Customer holds on behalf of an individual client, such as a client's own records obtained by authorization, from the client, or through discovery.
4.6 Research Queries. Customer should not deliberately place client names or private facts in fields intended only for public-law research queries. The Service’s research functions are instructed not to include client names or private facts in queries sent to public-law sources, but Customer remains responsible for reviewing its instructions and use.
5. Fees, Billing, Automatic Renewal, Trials, and Cancellation
5.1 Order Terms. Before Customer purchases a subscription, the Order will display the price, billing interval, number of seats, credit prices, and any trial or promotional terms. Customer must review those terms before accepting the Order. A new organization receives a one-time grant of fifty (50) complimentary credits, which do not expire and are not subject to any trial period. When those credits are consumed, Customer may purchase additional credits at the per-credit price displayed in the Order or subscribe to a plan; no subscription is required to use the Service, and the Service does not generate further work products once Customer's credit balance is insufficient. Complimentary credits have no cash value and are nonrefundable. The fees are: (a) a subscription fee per seat per month, which provides access to the Service and includes a monthly allowance of usage credits as stated in the Order; and (b) additional usage credits, purchased separately at the prices displayed in the Order, which are consumed as work products are generated. Credit prices differ by plan: an organization without a subscription purchases credits individually at the per-credit price displayed in the Order, and a subscribing organization purchases discounted credit packs at the pack prices displayed in the Order. The Order displays the applicable prices before purchase. The number of credits each skill consumes is stated in the Service's published credit schedule, available before any work is requested; intake conversation, uploads, and previews consume no credits. Certain skills are charged per unit of work requested (per jurisdiction surveyed, or per page of a drafted or uploaded document, subject to a stated minimum) rather than at a flat rate; the credit schedule identifies those skills and their per-unit rates. Before generating any work product, the Service displays the estimated number of credits it will consume and the basis for that estimate, and does not proceed until Customer confirms. Purchased credits do not expire while Customer maintains an active subscription, are nonrefundable except as required by law or as stated in Section 5.8, and do not convert to cash. When Customer's credit balance is insufficient for a requested work product, the Service pauses that work until additional credits are purchased.
5.2 Automatic-Renewal Notice. AUTOMATIC RENEWAL: Unless Customer cancels, each paid subscription automatically renews at the end of the billing interval selected in the Order for another interval of the same length. Operator will charge the payment method on file for the disclosed subscription price and any applicable taxes. If Operator changes the renewal price, Operator will give advance notice and Customer may cancel before the new price takes effect. By selecting a recurring subscription and affirmatively accepting the Order, Customer consents to recurring charges under these disclosed terms.
5.3 Payment Processing. Subscription payments are processed through Stripe Checkout. Customer authorizes Stripe and Operator to charge the selected payment method according to the Order and these Terms. Stripe holds payment-card information; Operator does not receive card data. Operator receives billing information including plan, seats, status, Stripe customer and subscription identifiers, and Stripe webhook event payloads.
5.4 Retainable Confirmation. After Customer accepts a paid subscription or trial that may convert to a paid subscription, Operator will provide a confirmation that Customer can retain. The confirmation will identify the material subscription terms and explain how to cancel.
5.5 Renewal and Change Notices. Operator will provide notices required by the subscription configuration, including applicable annual reminders and advance notice of a material subscription change, price increase, annual renewal, or conversion from a trial to a paid subscription. Notices will be sent via email to all affected users and to the administrator of firm subscriptions, at their email addresses provided to Operator.
5.6 Cancellation. Customer may cancel an online subscription at any time through the Account page using an immediately available online cancellation function. Cancellation stops future automatic renewals and takes effect at the end of the current paid period unless the Order states otherwise. If Customer accepted a subscription through another communication medium, Operator will provide an equally easy cancellation method through that medium or another commonly used method. Operator will provide a retainable cancellation confirmation. Cancellation must not be conditioned on speaking with a representative, answering retention questions, or navigating an unreasonably burdensome process.
5.7 Complimentary Credits. Operator does not offer a time-limited trial. The complimentary credits described in Section 5.1 are granted once per organization, do not expire, and never convert automatically into a paid subscription. No payment method is required to receive them, and Customer is never charged without affirmatively purchasing credits or a subscription. When Customer's balance is insufficient for a requested work product, the Service declines to generate that work product; it does not suspend Customer's account or delete Customer Content, which remain subject to Article 7.
5.8 Refunds and Usage Limits. (a) *Failed work products.* If the Service accepts a confirmed request and fails to deliver the work product, the credits charged for that request are refunded to Customer's balance automatically. A delivered work product consumes its credits even if Customer later requests revisions; each revision build is separately estimated, confirmed, and charged as described in Section 5.1. (b) *Credit purchases.* Purchased credits are nonrefundable except as required by law or as Operator agrees in writing. If a credit purchase is refunded through the payment provider, the credits from that purchase are removed from Customer's balance. (c) *Rollover.* Unused monthly allowance credits carry over to the next month up to the rollover cap stated in the Order; purchased credits are not subject to any cap and do not expire while the account remains open. (d) *Cancellation and termination.* Subscription fees already paid are nonrefundable except as required by law; Customer retains access through the end of the paid period as described in Section 14.1. After cancellation, no further monthly allowance accrues, and credits remaining in Customer's balance — including purchased credits and any unused allowance already granted — remain usable at the individual per-credit price structure until exhausted or the account is closed. (e) *Allowance exhausted.* When Customer's balance is insufficient for a requested work product, the Service pauses that work as described in Section 5.1; Customer is never charged an overage automatically.
5.9 Refunds on Termination by Operator If the Operator terminates this agreement or terminates the account of Customer due to Customer misuse of the Services or due to violation of these Terms, no refund of purchased credits will normally be made. Operator may consider appeals in unusual circumstances but is under no contractual obligation to refund credits in any circumstance. Termination by Operator for any other reason will result in a refund of purchased credits to the Customer.
5.9 Billing Questions. Customer must send billing questions to admin@mudbugsoftware.com. Nothing in these Terms limits any nonwaivable right or remedy applicable to a billing transaction.
5.10 Texas Subscriptions. Texas's subscription-service statute (Tex. Bus. & Com. Code ch. 608, enacted 2025, applicable to contracts entered into or renewed on or after January 1, 2026) governs subscription contracts with consumers who acquire services for personal, family, or household purposes. The Service is offered for legal-practice and business use (Sections 1.2 and 3.1), not for personal, family, or household purposes. Operator nonetheless follows the statute's core practices for every subscription: the automatic-renewal terms and the cancellation procedure are disclosed clearly and conspicuously before purchase (Sections 5.1, 5.2, and 5.6); cancellation is available online through the Account page — the same method used to subscribe; and if Operator ever offers a subscription term of twelve months or longer that renews automatically, Operator will provide written renewal notice no earlier than the 90th day and no later than the 15th day before the renewal date.
6. Privacy, Confidential Information, Security, Retention, and Deletion
6.1 Treatment of Workspace Information. Operator treats uploads, chats, and work products as confidential information. This contractual treatment does not make Operator Customer’s lawyer, create an attorney-client relationship between Customer (or Customer's respective client) with Operator, or establish that any communication with Operator is privileged.
6.2 Information Held by the Service. The Service holds: (a) account data, including name, work email, password hash, organization, role, and sign-in times; (b) workspace data, including chat messages, uploaded documents and extracted text, generated DOCX, PDF, XLSX, and CSV artifacts, and research records containing citations, URLs, and excerpts from public sources; (c) usage data, including per-call token counts, skill, model, timestamps, and organization and User identifiers for metering, billing, quotas, and abuse prevention; (d) audit data, including event type, actor, organization, chat identifier, filenames, and artifact kinds; and (e) billing data described in Section 5.3. Usage records do not store prompts or document contents.
6.3 OpenAI Processing. OpenAI is the only AI model provider used by the Service. OpenAI receives the text needed to perform Customer’s requested work, including User messages, extracted document text, and research results. Under OpenAI’s API terms as configured for the Service, API inputs are not used to train models.
6.4 Public-Law Research Sources. Public-law sources and search services receive legal research queries, such as legal questions and citations, but not uploaded documents. These sources may include CourtListener, GovInfo, eCFR, the Federal Register, Justia, LII, court websites, SEC EDGAR, USPTO resources, and native web search. This list is not necessarily exclusive. The Service’s research functions are instructed not to include client names or private facts in those search terms.
6.5 Other Service Providers. Stripe receives the Organization Owner’s email address, organization identifier, plan, and seat count for checkout and provides the billing information described in Section 5.3. The configured email transport provider receives sign-in links and invitations. Configured hosting, object-storage, database, backup, and infrastructure providers process data as needed to operate the Service. Except for the recipients and purposes disclosed in these Terms, Operator does not sell or share Customer Content with anyone else. No analytics software development kits run in the product.
6.6 Storage and Isolation. Working files are stored on the Service volume and mirrored to the configured object store for durability and backups; metadata is stored in Postgres. The applicable providers encrypt stored data at rest, and Service transport uses HTTPS/TLS. Each organization’s files are stored under its own prefix, each request is bound to one organization, and Users currently see only their own chats.
6.7 Security Controls. The Service uses first-party accounts, session hardening, cross-site request-forgery origin checks, security headers, per-tenant isolation, rate limits, Stripe signature verification, audit logging, and backups. These safeguards reduce risk but do not guarantee that the Service will be immune from every security incident.
6.8 Retention and Workspace Deletion. Chats persist until deleted by a User or Organization Owner or removed under Customer’s configured retention window. The default is no automatic retention window. An Organization Owner may delete a chat, all of a User’s chats, or the entire organization workspace from the Account page. Deletion removes corresponding local files and mirrored objects from active storage immediately and creates an audit record. Backup snapshots age out under the backup schedule, currently within 35 days, so deleted information may remain in a backup until that period expires.
6.9 Account Deletion. Deleting a User account disables the User and removes the User’s organization memberships. Usage and audit records are retained under pseudonymous identifiers for billing and security records for three (3) years from the date recorded, as described in the Privacy Policy, and are then deleted automatically.
6.10 Privacy Policy. Operator's Privacy Policy, posted at https://assistant.mudbugsoftware.com/privacy, describes how personal information is collected, used, disclosed, and retained, including state-specific disclosures, privacy-request procedures, appeal rights, and breach notification. If a statement in the Privacy Policy about data handling conflicts with these Terms, the statement more protective of Customer Content controls.
7. Intellectual Property
7.1 Service Ownership. Operator and its licensors retain all rights in the Service, including its software, interfaces, workflows, branding, documentation, and other technology. Except for the limited license in Section 3.1, these Terms do not grant Customer any right in the Service.
7.2 Customer Content and Outputs. Customer retains its rights in Customer Content. As between Customer and Operator, Customer may use, copy, modify, and distribute Outputs generated for Customer, subject to third-party rights and restrictions applicable to source material. To the extent Operator acquires transferable rights in an Output generated specifically for Customer, Operator assigns those rights to Customer upon payment of the applicable fees. Operator does not represent that an Output is eligible for intellectual-property protection or free of third-party material.
7.3 Public Sources and Third-Party Material. Public legal sources, quoted material, third-party documents, model technology, and linked resources remain subject to their respective rights and terms. Customer is responsible for evaluating whether its intended use requires permission, attribution, or other action.
7.4 Reviews and Voluntary Feedback. These Terms do not restrict Customer or any User from providing an honest review of the Service or impose a penalty or fee for doing so. If Customer voluntarily sends product suggestions directly to Operator, Customer grants Operator a nonexclusive, worldwide, royalty-free license to use those suggestions to improve the Service. Customer is not required to transfer ownership of review content.
8. Third-Party Services and Links
8.1 Third-Party Services. The Service depends on third-party services, including OpenAI, Stripe, email transport, hosting and storage providers, and public-law information sources. Customer’s use of a third-party website or service may also be governed by that provider’s terms.
8.2 Public Sources. Research records may link to or reproduce excerpts from public sources. Operator does not control those sources and does not guarantee that they will remain available, complete, current, or accurate.
8.3 Provider Changes. The commitments in Article 6 describe the Service’s current data practices. Operator must revise these Terms and provide appropriate notice before materially changing those practices, including using another AI provider or materially expanding the disclosed recipients or purposes.
9. Draft Outputs; No Legal Advice; Professional Responsibility
9.1 Drafts Only. Every Output is a draft for review by a qualified attorney. Customer must not treat an Output as ready to file, serve, sign, publish, deliver to a client, or otherwise rely upon without appropriate attorney review.
9.2 No Legal Advice or Representation. The Service is software, not legal advice or legal representation. Operator’s status as a licensed attorney does not create an attorney-client relationship between Operator and Customer, any User, any client of Customer, or any other person. Operator does not undertake a legal matter, provide conflict checking, or assume professional duties for Customer’s clients by providing the Service.
9.3 Verification Required. AI-generated and research-assisted material may be inaccurate, incomplete, outdated, biased, or fabricated. Citations, quotations, pinpoints, factual statements, calculations, deadlines, and legal conclusions require independent attorney verification against authoritative sources and the applicable record.
9.4 Customer’s Professional Duties. Customer remains solely responsible for professional judgment, competence, supervision, confidentiality decisions, client communications, filings, deadlines, and the legal services Customer provides. Citation verification and other safeguards in the Service assist review but do not substitute for an attorney’s judgment.
10. Disclaimers of Warranties
10.1 As-Is Service. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, OUTPUTS, AND RESEARCH MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." OPERATOR DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND ERROR-FREE OPERATION.
10.2 No Outcome Guarantee. Operator does not warrant that the Service or any Output will satisfy a court, agency, client, professional rule, legal requirement, citation standard, or Customer’s intended purpose. Operator does not guarantee any legal, business, or financial outcome.
10.3 Nonwaivable Rights. These disclaimers apply only to the extent permitted by applicable law and do not waive a right that cannot lawfully be waived.
11. Limitation of Liability
11.1 Excluded Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERATOR AND ITS SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.
11.2 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERATOR’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES CUSTOMER PAID TO OPERATOR FOR THE SERVICE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11.3 Application. The limitations in this Article apply regardless of the form of action and even if a party was advised that a loss was possible. They do not apply to the extent their application is prohibited by governing law.
12. Indemnification
12.1 Customer Indemnity. Customer will defend, indemnify, and hold harmless Operator and its personnel from third-party claims, damages, judgments, penalties, costs, and reasonable attorneys’ fees arising from: (a) Customer Content; (b) Customer’s or a User’s unlawful or unauthorized use of the Service; (c) Customer’s breach of Sections 1.2, 3.2, 4.1, or 4.4; or (d) Customer’s legal services or use of an Output.
12.2 Procedure. Operator will give Customer reasonably prompt notice of an indemnified claim and reasonable cooperation at Customer’s expense. Customer may control the defense, but may not settle a claim in a manner that admits fault by or imposes a nonmonetary obligation on Operator without Operator’s written consent. A delay in notice relieves Customer of its obligations only to the extent the delay materially prejudices the defense.
13. Dispute Resolution; Governing Law; Venue
13.1 Informal Resolution. Before filing a lawsuit, a party should send written notice describing the dispute and requested resolution to the contact information in Article 17 and allow the other party a reasonable opportunity to respond. This section does not prevent a party from seeking urgent temporary or injunctive relief. Either party may request mediation or arbitration of any dispute, but neither mediation nor arbitration is mandatory under these Terms.
13.3 Governing Law. Louisiana law governs these Terms and disputes arising in any way from them, without regard to conflict-of-laws principles, except to the extent federal law or another nonwaivable law applies.
13.4 Venue. As to any dispute arising in any way out of these Terms of Service or the provision of Services, including but not limited to any billing disputes, each party consents to exclusive jurisdiction and venue in the state courts located in East Baton Rouge Parish, Louisiana or federal courts with jurisdiction over East Baton Rouge Parish. Each party waives an objection based on personal jurisdiction, venue, or inconvenient forum to the extent that waiver is enforceable.
14. Suspension and Termination
14.1 Customer Cancellation. Customer may cancel renewal as described in Section 5.6. Unless the Order states otherwise, Customer may continue using the paid Service through the end of the current paid period.
14.2 Suspension. Operator may suspend affected access if Operator reasonably believes that an account has been compromised, Customer’s use creates a material security or legal risk, Customer has not paid undisputed fees when due, or Customer materially violates these Terms. When reasonably practical, Operator will notify Customer and allow an opportunity to cure.
14.3 Termination for Breach. Either party may terminate these Terms for a material breach that remains uncured after reasonable written notice, unless the breach cannot reasonably be cured. Operator may terminate immediately for unlawful use, deliberate security abuse, or conduct posing a material risk to other customers or the Service.
14.4 Effect of Termination. When termination becomes effective, Customer’s right to use the Service ends and outstanding amounts become due. Customer should export needed Outputs before access ends. Workspace information will be deleted under Customer’s controls, configured retention settings, and the deletion process described in Article 6. Credits will not be refunded to Customer except as otherwise provided in these Terms.
14.5 Survival. Provisions that by their nature should continue after termination will survive, including provisions concerning payment obligations, intellectual property, disclaimers, liability limits, indemnification, disputes, and retained records.
15. Changes to These Terms
15.1 Changes. Operator may update these Terms to reflect changes to the Service, business practices, or applicable requirements. Operator will post the updated Terms and update the effective date.
15.2 Material Changes. Operator will provide advance notice of a material change by email, through the Service, or through another reasonable method. When appropriate for the nature of the change, Operator will request renewed affirmative acceptance. A change will not retroactively alter accrued payment obligations or a claim arising before the change took effect.
15.3 Subscription Changes. Changes affecting recurring price, renewal terms, trial conversion, or cancellation will be disclosed as provided in Article 5 before they take effect.
16. General Terms
16.1 Entire Agreement and Order of Precedence. These Terms and the applicable Order form the entire agreement concerning the Service and supersede prior discussions on that subject. If an Order expressly states that it overrides a provision of these Terms, the Order controls for that conflict.
16.2 Assignment. Customer may not assign these Terms without Operator’s written consent, except as part of a merger, reorganization, or sale of substantially all of Customer’s relevant assets if the successor agrees in writing to these Terms. Operator may assign these Terms in connection with a transfer of the Service or its business, subject to the data-use commitments in Article 6.
16.3 Severability and Waiver. If a provision is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver.
16.4 Electronic Communications. Customer agrees to receive account, security, billing, renewal, and legal notices electronically at the work email address associated with its account or through the Service. Customer must keep that address current.
16.5 No Third-Party Beneficiaries. These Terms do not create rights for any third party. MUDBUG SOFTWARE, LLC specifically states that it intends to Stipulation Pour Autrui under Louisiana law or similar third-party beneficiary law of other states in favor of any person, and expressly intends no such third party benefit or stipulation pour autrui in favor of clients of any Customer.
16.6 Headings. Headings are for convenience and do not affect interpretation.
17. Effective Date and Contact
17.1 Effective Date. These Terms are effective as of August 25, 2026 and were last updated on September 8, 2026.
17.2 Operator Contact. Mudbug Legal Assistant is operated by MUDBUG SOFTWARE, LLC, a Louisiana limited liability company. Legal notices, privacy requests, security reports, cancellation assistance, and billing questions may be sent to: MUDBUG SOFTWARE, LLC, 19061 Turnberry Court, Baton Rouge, LA 70809, or admin@mudbugsoftware.com.
17.3 Service Location. Service website: https://assistant.mudbugsoftware.com.
Mudbug Legal Assistant is software for use by licensed attorneys and their staff. Every output is a draft for attorney review, not legal advice, and does not create an attorney-client relationship with the operator of this service. Citations are verified against public sources where possible; anything not verified is flagged and must be checked before use.